My older dog literally peed on his bed every day, I bought this and he has had no accidents! I'm so happy & will definitely order more.
Melissa
It Works!!!! My dogs are always stressed out and this helps tremendously
At MyPetSnap, we value your satisfaction and aim to provide a transparent and straightforward process for handling refunds and returns. This policy outlines the steps to follow if you need a refund or wish to return a product. We understand that circumstances may vary, so please take a moment to familiarize yourself with the details below.
Order Finalization and Modification or Cancellation Requests
Once you’ve placed an order, it’s usually considered final, and it’s not easy to change the shipping address or order details or even cancel the order. Please double-check and make sure the shipping information you entered and items are correct before finishing your order. While reaching out to our customer support at support@petcarestore.cc remains an option, please be advised that we cannot guarantee the success of requested changes. Rest assured, however, that we will make every diligent effort to assist you in modifying these details to the best of our ability.
Refund & Return Policy
Customers have a 30-day window from the date of receiving their order to request a refund or return. If the product doesn’t meet your expectations or arrives damaged, we are committed to offering a refund or replacement during this 30-day period.
Please be aware that customers are responsible for covering the return shipping costs to our address in Texas. We recommend using a reliable shipping service to ensure the safe return of the item.
In addition to the return shipping costs, there is a non-refundable $9 return restocking fee for the total order. This fee will be deducted from the total refund amount.
How to Process a Return or Refund
To start the return process, simply contact us at support@petcarestore.cc. Our customer support team will guide you through the necessary steps and provide you with the assistance you need.
Damaged or Incorrect Orders
If, upon receiving your order, you discover that the items are defective, damaged, or not as described, we sincerely apologize for any inconvenience caused. Your satisfaction is of utmost importance to us, and we are fully committed to promptly resolving any issues you may encounter. Please contact us immediately at support@petcarestore.cc, providing details about the specific issue. Our dedicated customer support team will work diligently to understand your concerns and guide you through the steps necessary for resolution.
Exceptions
Certain items can’t be returned, such as perishable goods, custom-made products, personal care items, hazardous materials, flammable liquids, or gasses. Items on sale and gift cards are also non-returnable. If you’re unsure about a specific item, please reach out to us.
Exchanges
If you’re looking to exchange an item, we’ve designed a streamlined process to maximize convenience for you. Simply follow these straightforward steps:
Initiate the Return by starting with your original purchase. Utilize our standard return process and notify our customer support team at support@petcarestore.cc about your intention to exchange.
Simultaneously, place a New Order for the desired item. Our user-friendly website ensures a seamless ordering experience, making it easy for you to select the replacement item with just a few clicks.
European Union Customers
Customers from the European Union can cancel or return their orders within 14 days. However, the returned items must be in their original condition and packaging, accompanied by the receipt or proof of purchase.
Refunds
Upon receiving and meticulously inspecting your return, we will promptly notify you of its approval status. Approved refunds are processed back to the original payment method within a window of 3 to 7 business days. In the rare instance that your refund doesn’t reflect in your account after 10 business days of approval, please don’t hesitate to reach out to our dedicated support team at support@petcarestore.cc for prompt assistance.
At MyPetSnap, we deeply value your business, and our commitment extends to ensuring a seamless and efficient return and refund process for our esteemed customers. If you have any inquiries or require assistance at any stage, our customer support team is readily available to assist you at support@petcarestore.cc. Your satisfaction is paramount to us, and we appreciate the opportunity to serve you.
| Shipment method | Estimated delivery time | Shipment cost |
| Express Shipping | 4-7 Days | $4.95 |
| Shipment method | Estimated delivery time | Shipment cost |
| Express Shipping | 4-7 Days | $9.95 |
MyPetSnap, LLC (“us”, “we”, or “our”) operates https://petcarestore.cc/ (the “Site”) and the MyPetSnap web application/(the “App”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site and App.
We use your Personal Information only for providing and improving the Site and App and communicating with you. By using the Site and App or other MyPetSnap properties, you agree to the collection and use of information in accordance with this policy.
Collection of Information
We collect personal information on the Site to facilitate the services offered to you during your use of the Business and to fulfill orders or purchases. Where applicable, we also collect third party personal information if the registered administrator is different from the initiator of the registration for the service. By registering for the service, the platform exists for Clients’ to enter third party personal information into their account for the purpose of using the Site or App, this information may include, but is not limited to cellular phone numbers, associated names, notes, addresses and delivery information and email addresses. None of this personal information is shared with third parties for their promotional purposes by MyPetSnap. MyPetSnap may also collect non-personally identifiable information from Clients’ via “cookies” (small text files placed by MyPetSnap on user computers), single-pixel GIF image files (also called “Web beacons”), Web server log analysis and other similar technological means. We also receive website navigational information such as IP address and referring URL when our Site is visited. Such information may be used to track site trends and enhance the user experience, and may be shared with third parties in aggregated, non personally identifiable form. To the extent third parties may place advertising on the Site, such third parties may use cookies, or other technological means within the advertising to collect and use non-personally identifiable information. Use of data will be indefinite, unless user requests removal of their personal data. MyPetSnap is not responsible for information collected by third parties in this manner, nor for the collection or use of Information by other sites to which the Site is linked.
You may ask us to delete or remove your Personal Data by reaching out to our customer service team via the MyPetSnap Contact Us page.
No Collection of Information from Children
This Site is not intended for users under the age of 13, nor does MyPetSnap knowingly collect, or retain Information from children under the age of 13.
Use of Information
MyPetSnap uses Information collected in connection with the Site in the following ways:
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site and App (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site and App that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites and apps, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site and/or App.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
California Privacy Rights
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of MyPetSnap who are California residents to request certain information regarding MyPetSnap’s disclosure of personal information to third parties for such third parties’ direct marketing purposes. To make such a request, please write to: hello@petcarestore.cc.
Changes to this Privacy Policy MyPetSnap reserves the right to revise and update this Privacy Policy at any time. Any such revisions will be effective on the date of posting to the Site, and will apply to all information collected by MyPetSnap both prior to, and following the effective date. Your use of the Site following any such revisions will be deemed your acceptance of such revisions. Users should periodically visit this page to review the current policies with regard to Information.
Opting Out from Text /SMS Offers from MyPetSnap
You may opt-out of receiving our text message / SMS services by clicking on the opt-out link included in a text we send, or by contacting hello@petcarestore.cc. At any time, recipients may discontinue receiving SMS offers by sending the SMS message “STOP” to the applicable shortcode.
Changes To This Privacy Policy
This Privacy Policy is effective as of July 28, 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, you can view them here on this page, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Last updated: July 30, 2020
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://petcarestore.cc website and/or web application(s) operated by MyPetSnap, LLC (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Collection and Use of Personal Information
We collect personal information from you to provide an efficient, meaningful and customized experience for you on the Site and/or app.
We collect the following personal information from you:
Contact Information such as name, email address, mailing address, phone number and potentially other data as well.
If you use our mobile application we may collect your phone number and the unique device id number. If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising.
As is true of most websites, we automatically gather information about your computer such as:
Your IP address, time and date of visit, browser type, referring/exit pages, operating system, agent version, platform, SDK version, timestamp, API key (identifier for application), application version, device identifier, iOS Identifier for Advertising, iOS Identifier for Vendors, Media Access Control (MAC) address, International Mobile Equipment Identity (IMEI), Model, manufacture and OS version of device, session start/stop time, locale (specific location where a given language is spoken), time zone, and network status (WiFi, etc.).
We may log this information for system administration and improvement, order verification, marketing and system troubleshooting purposes.
We use this information to:
Subscriptions
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring schedule, indicated on your order confirmation page and in your personal account section of the website.
Intended for Users Over 13
The Web Site is intended for use by individuals 13 years of age or older. The Web Site is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.
Shipping
All orders placed on this site are subject to product availability and will be shipped according to MyPetSnap shipping policies. In the rare event that your order never arrives, notification of lost items must be received within 6- days from receipt of the shipping confirmation email. Returns are available, but shipping cost on returns in cases that don’t relate to defective or damaged product are the responsibility of the buyer.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by MyPetSnap, LLC
MyPetSnap, LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that MyPetSnap, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Programs and Affiliates
Earning programs and opportunities (Including, but not limited to, the affiliate program, perks program, etc.) are offered on the site and are given as a special benefit to members and customers. As such, points earned may be removed if deemed by the site to be unlawfully or inappropriately obtained. Programs and points may be added, paused, discontinued or deleted at any time by the company if deemed necessary or in the best interest of the continuance of business.
Gift Cards and Store Credit
Treat gift cards as cash. Cards will not be replaced if lost or stolen. This card is redeemable for merchandise only and cannot be used to purchase other gift cards. Redeemable on the mypetsnap.com website only. Valid two years from the date of purchase.
Digital Products, 1 on 1 and Group Training Programs and Online Training Program
MyPetSnap offers online dog training programs that are designed for educational purposes only. These programs are not a substitute for, nor do they replace, the advice, diagnosis, or treatment consultation of a veterinarian. Nor do they replace an in-person consultation with a certified trainer.
If you have any concerns or questions about your dog’s anxiety, you should always consult with a veterinarian or veterinary behaviourist.
NO GUARANTEE – Every dog is different. We cannot offer you any guarantee about the elimination or modification of behaviours. Further, you acknowledge that dog training will not provide exact results and that failure to follow the advice given to them by MyPetSnap may result in the escalation of behaviour and training issues.
Additionally, you understand that MyPetSnap and its employees, are not veterinary or medical professionals and do not diagnose or treat medical conditions, nor recommend treatment, medications or nutrition.
Emergencies will be taken into consideration. Clients who fail to show up for a scheduled appointment, or cancel within 2 hours of your scheduled appointment time, will be required to pay for a one-hour session. NO REFUNDS WILL BE GIVEN but unused sessions may be applied towards future training sessions within a six-month period of time from date of purchase.
“Trainer” agrees to instruct the “Client” in its philosophies and preferred method of training for the amount of time allocated to the session. Client agrees that MyPetSnap LLC, Trainers working with MyPetSnap LLC are in no way
responsible for the behavior of the animal during or following all sessions. Trainer does not guarantee specific results, but does guarantee to provide the services as described in this contract. Trainer agrees to provide lessons for Client and Dog on a lesson-by-lesson basis, the goal being to teach Client how to train and work with Dog. Trainer will make every reasonable effort to help Client achieve training and behavior modification goals but makes no guarantee of Dog’s performance or behavior as a result of providing professional animal behavior consultation. Client understands that he/she and members of the household must follow Trainer’s instructions without modification, work with dog daily as recommended, and constantly reinforce training being given to Dog.
If at any time during a session a MyPetSnap LLC members or employee or trainers working with MyPetSnap, feels the animal is ill, abused, or exhibiting any behaviors that interfere with teaching methods or endanger the health and safety of any
participants or bystander, including the animal, OR MyPetSnap representatives, or feels that the Client has motives, goals, or demands that are not in concert with the Association of Pet Dog Trainer’s or Certification Council for Professional Dog Trainers Code of Ethics, our representative may abort the session, alter the service selection, and/or alter the length of the session at the expense of the Client.
If Dog causes property damage, or bites or injures any dog, animal or person (including but not limited to Trainer and Trainer’s agents), during or after the term of this Agreement, then Client agrees to pay all resulting losses and damages suffered or incurred, and to defend and indemnify MyPetSnap and MyPetSnap Trainers, including its agents, from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If Dog is injured in a
fight or in any other manner during or after the term of the Agreement, Client assumes the risk and agrees that MyPetSnap, MyPetSnap trainers, or its agents, should not be held responsible for any resulting injuries, losses, damages, costs or expenses.
By using this website and signing up for paid training programs with MyPetSnap LLC, I understand that every animal reacts in a different manner to training and that animals are by nature unpredictable. Therefore training requires full attention and total awareness at all times. Animals may, without warning, cause injury to humans and/or other animals and I, the undersigned as RELEASOR, in consideration of MyPetSnap LLC and trainers working with MyPetSnap as the RELEASEE, release and indemnify the RELEASEE’s owners, heirs, executors, administrators, successors, employees, agents, directors, officers and anyone acting in the scope of business as a representative of MyPetSnap LLC as to attacks, bites, kicks, scrapes, scratches, mauling or all of the above, by animals to any persons or animals including my own, before, during and after any sessions with MyPetSnap personnel or trainers working with MyPetSnap LLC. This contract may not be changed orally.
Shipping Protection
MyPetSnap allows customers to buy additional shipping protection for all orders, covering loss, damage, or theft while your item is en route or just. after delivery when we track the package. We will take the hassle out of the equation, and handle everything from replacement costs to shipping labels when things go wrong. All you have to do is submit a quick claim with our customer service team, and they’ll get to work for you. How do you file a claim with Route Insurance? All you need is your email address and your Order ID! Just send a message to our team here.
Subscriptions
When you set up an auto-shipment/subscription plan on the website or in the App, a purchase will be applied to your account at the end of each designated period that you determine when setting up the subscription. Subscriptions will automatically renew unless canceled before the end of the current period. You can cancel anytime in your account settings when you login.
Text Message / SMS Marketing
By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from {company name} at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Changes and Termination
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to notify you via the your contact information provided. What constitutes a material change will be determined at our sole discretion.
We also reserve the right to cancel service at any time. You are responsible for charges or debts you incur prior to cancellation.
Contact Us
If you have any questions about these Terms, please contact us here: https://mypetsnap/contact-us/.
Last updated: (July 30, 2020)
We’re a group of passionate animal lovers and pet parents, just like you. At MyPetSnap™, we understand the unconditional love we share with our pets and the concern we feel when they are distressed. We know how it feels when our cats are anxious, which is why we made it our mission to restore tranquility in homes with feline family members.
MyPetSnap™ was born out of a deep understanding of cats’ unique communication styles and behaviors. Our team, comprised of leading veterinarians, animal behaviorists, and cat owners, has devoted years to understanding feline pheromones and their impact on stress and anxiety in cats.
Our unique solution, the MyPetSnap™ diffuser, embodies our commitment to providing innovative, effective, and non-invasive ways to address stress and anxiety in cats. Our product utilizes proprietary pheromones that mimic natural cat hormones to soothe and calm them, helping to promote a sense of peace and contentment in multi-cat households.
At MyPetSnap™, we believe in the power of nature to positively impact our pets’ well-being. We’ve harnessed this belief in an odor-free, drug-free, and irritant-free solution to combat stress and anxiety in cats.
Our ethos revolves around empathy, respect, and the promise of scientifically backed, safe, and reliable solutions for your cat’s emotional health. With a risk-free 60-day refill promise and round-the-clock customer support, we strive to bring peace to your home and happiness to your cats.
Join the MyPetSnap™ family today, and let us help you pave the way to a calmer, happier, and more serene life for your feline friend.
If you need help or have any questions or concerns, please do not hesitate to contact us at support@petcarestore.cc
